1.
AT&T Compass
Lead UX Designer
A web application for Field Managers to have real-time insights at their fingertips enabling them to make data-driven decisions.
Goals
Strategy
Challenges
Process & Learnings
The key goals of this project were to design a better user-friendly application using the existing Compass Application that most agents and their managers had been using. Whether that was difficulty navigating through menu bars or viewing and reading statistical data; our goal was to make Compass a well-organized and user-friendly applicaiton.
Our objectives were clear to work with a synchronous design system. Contribution to the design system was critical as it allowed reusable components throughout the application design process.
With a clear vision of the goals, powered by detailed specific research - we were able to provide swiftly and on time.
With the constant updates and changes in requirements, version control was a very challenging aspect. We were able to make a design system with version control that allowed timely updates per stakeholder requests.
As this project moved forward from Research to Design, we worked closely in sprints with stakeholders and end users. During this process, we learned that when designing for a large group of users, there will always be ways to make the design more user-friendly for a larger group of users.
2.
AT&T Internet Air - Cancel Flow
Lead UX Designer
Complete flow for the return and cancellations of AT&T Internet Air orders.
Goals
Strategy
Challenges
Process & Learnings
This project aimed to create wireframes for the cancellations of AT&T Internet Air orders.
We started by creating user flowcharts of the entire cancellation flow. By presenting these flowcharts to the stakeholders, we ensured a more productive result when the designs were delivered.
Secondly, we prioritized high-quality prototypes using Salesforce Lighting Design System.
With the growth of the application, new challenges were a part of the process. With the design approvals, updates were made to the user flows very often. Updated user flows brought further design changes; resulting in a more user-oriented application.
We learned that building a flow of an entire process goes in a circular motion. With Agile, we were able to work on sprints and provide timely updates.
3.
UI UX Designer & Project Management
Photography portfolio website showcasing imagery and videos. Primarily designed for Web and Mobile to attract clients for bookings. The features provided include contact fields, live chat, and a gallery.
Goals
Strategy
Challenges
Process & Learnings
As a wedding and event photographer and videographer, it is often tough to keep a track of all clients data. With this web based application, the goal was to make the inquiry process for the clients simple, as well as the owner's workload simpler.
With the simple objectives of showcasing the work and making it easier for the clients to inquire, our strategy was to integrate both of those features in one place.
We used competitive analysis from other photographer's websites and portfolios to collect relative methods.
We also created this web-based application responsive, making it easier for clients to inquire through their mobile devices.
To make the inquiry process easier and faster, there were some challenges in the design process of the entry forms. To overcome these challenges, we used different flows depending on the dropdown options and gave select input options to make it easier for the inquiring client.
With the constant improvements in the designs, we learned that decreasing clicks and giving fewer input options will result in more inquiries and better client inquiry retention.
4.
UI UX Designer & Project Management
Responsive web application built to showcase veterinary services, retrieve client leads and promote business.
Goals
Strategy
Challenges
Process & Learnings
As an owner of the Veterinary Hospital, it was critical to retrieve information about non-emergency pet-owners and make their process of making appointments, and reaching out to the office easier.
With competitive analysis of other clinics in the area, we learned that pet-owners needed a quick way to make appointments, reach out to the doctor for quick assistance, and quickly retrieve answers to any common questions.
Because of the development restrictions, we were not able to integrate the appointment system into the website. This would make the process of making an appointment easier for the pet-owners.
As we learn more about the pet owners, we can build on top of the MVP. Our objective is to provide care in the fastest and easiest way possible. We learned that software integration plays a big role in creating a fully functional website.
